Last Update: 19-7-2025

Overview

At Ghanima Store, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with returns or exchanges — under the following terms.

Eligibility for Return & Exchange

To be eligible for a return or exchange:

  • The request must be submitted within 7 days of receiving the item.

  • The item must be unused, in original packaging, and in the same condition you received it.

  • Proof of purchase (order number or invoice) is required.

  • We do not accept returns of digital products, such as:

    • Steam cards

    • Google Play / iTunes cards

    • Any subscription or downloadable codes

  • Personal care items and intimate products are non-returnable for hygiene reasons.

Items Not Eligible for Return

  • Digital cards, gift cards, or codes

  • Sale items (unless defective)

  • Custom-made or personalized items

  • Opened beauty/personal care items

  • Any product damaged due to misuse or negligence

Return Process

  1. Contact our support team at Contact Us with your order number and reason for return.

  2. If approved, we’ll share the return instructions.

  3. You are responsible for return shipping costs unless the product was damaged or incorrect.

We recommend using a trackable shipping method. Ghanima Store is not liable for lost return shipments.

Exchanges

We only replace items if they are defective, damaged, or incorrect. For eligible exchanges, contact us at info@ghanimaa.com with images of the issue.

Refunds

  • Once we receive and inspect the returned item, you’ll be notified by email.

  • If approved, your refund will be processed within 7 business days via the original payment method.

  • Shipping costs are non-refundable unless the error was from our side.

Late or Missing Refunds

If you haven’t received your refund:

  1. Recheck your bank or payment provider.

  2. Contact your bank/credit card company (some delays are normal).

  3. If still not resolved, contact us at info@ghanimaa.com.

Return Address

Return address will be shared upon approval of your request.

Need Help?

For any return-related questions, reach out to our support team at Contact Us — we’re always happy to help!