Refund and Returns Policy

Last Update: 27-3-2026

Overview

At Ghanima Store, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help — under the following terms.

Eligibility for Return & Exchange

To be eligible for a return or exchange:

The request must be submitted within 3 days of receiving the item.
The item must be unused, in its original packaging, and in the same condition you received it.
Proof of purchase (order number or invoice) is required.

Items Not Eligible for Return

Opened or used pet food and treats
Hygiene-related products (e.g., grooming items that have been used)
Sale or discounted items (unless defective)
Any product damaged due to misuse or improper handling

Return Process

Contact our support team at اتصل بنا with your order number and reason for return.
If approved, we’ll share the return instructions.
You are responsible for return shipping costs unless the product was damaged or incorrect.

We recommend using a trackable shipping method. Ghanima Store is not liable for lost return shipments.

Exchanges

We only replace items if they are defective, damaged, or incorrect. For eligible exchanges, contact us at info@ghanimaa.com with images of the issue.

Refunds

Once we receive and inspect the returned item, you’ll be notified by email.
If approved, your refund will be processed within 7 business days via the original payment method.
Shipping costs are non-refundable unless the error was from our side.