{"id":9,"date":"2025-07-09T18:17:07","date_gmt":"2025-07-09T18:17:07","guid":{"rendered":"https:\/\/darkred-parrot-231321.hostingersite.com\/?page_id=9"},"modified":"2026-03-27T14:40:05","modified_gmt":"2026-03-27T14:40:05","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/ghanimaa.com\/ar\/refund_returns\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9\" class=\"elementor elementor-9\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-50f7868 e-flex e-con-boxed e-con e-parent\" data-id=\"50f7868\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69d46131 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"69d46131\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p><strong>Last Update: 27-3-2026<\/strong><\/p>\n\n<h3 class=\"wp-block-heading\" data-start=\"276\" data-end=\"294\"><strong data-start=\"280\" data-end=\"292\">Overview<\/strong><\/h3>\n<p data-start=\"295\" data-end=\"472\">At Ghanima Store, your satisfaction is our priority. If you\u2019re not completely satisfied with your purchase, we\u2019re here to help \u2014 under the following terms.<\/p>\n<hr data-start=\"474\" data-end=\"477\" \/>\n<h3 data-start=\"479\" data-end=\"522\"><strong data-start=\"483\" data-end=\"520\">Eligibility for Return &amp; Exchange<\/strong><\/h3>\n<p class=\"isSelectedEnd\">To be eligible for a return or exchange:<\/p>\n<ul data-spread=\"false\">\n<li>The request must be submitted within <strong>3 days<\/strong> of receiving the item.<\/li>\n<li>The item must be <strong>unused<\/strong>, in its original packaging, and in the same condition you received it.<\/li>\n<li>Proof of purchase (order number or invoice) is required.<\/li>\n<\/ul>\n<hr data-start=\"1050\" data-end=\"1053\" \/>\n<h3 data-start=\"1055\" data-end=\"1094\"><strong data-start=\"1059\" data-end=\"1092\">Items Not Eligible for Return<\/strong><\/h3>\n<ul>\n<li>Opened or used <strong>pet food and treats<\/strong><\/li>\n<li>Hygiene-related products (e.g., grooming items that have been used)<\/li>\n<li>Sale or discounted items (unless defective)<\/li>\n<li>Any product damaged due to misuse or improper handling<\/li>\n<\/ul>\n<hr data-start=\"1298\" data-end=\"1301\" \/>\n<h3 data-start=\"1303\" data-end=\"1327\"><strong data-start=\"1307\" data-end=\"1325\">Return Process<\/strong><\/h3>\n<ol data-start=\"1328\" data-end=\"1581\">\n<li data-start=\"1328\" data-end=\"1432\">\n<p data-start=\"1331\" data-end=\"1432\">Contact our support team at <strong data-start=\"2622\" data-end=\"2651\">\u0627\u062a\u0635\u0644 \u0628\u0646\u0627<\/strong> with your order number and reason for return.<\/p>\n<\/li>\n<li data-start=\"1433\" data-end=\"1487\">\n<p data-start=\"1436\" data-end=\"1487\">If approved, we\u2019ll share the return instructions.<\/p>\n<\/li>\n<li data-start=\"1488\" data-end=\"1581\">\n<p data-start=\"1491\" data-end=\"1581\">You are responsible for return shipping costs unless the product was damaged or incorrect.<\/p>\n<\/li>\n<\/ol>\n<blockquote data-start=\"1583\" data-end=\"1687\">\n<p data-start=\"1585\" data-end=\"1687\">We recommend using a trackable shipping method. Ghanima Store is not liable for lost return shipments.<\/p>\n<\/blockquote>\n<hr data-start=\"1689\" data-end=\"1692\" \/>\n<h3 data-start=\"1694\" data-end=\"1713\"><strong data-start=\"1698\" data-end=\"1711\">Exchanges<\/strong><\/h3>\n<p data-start=\"1714\" data-end=\"1857\">We only replace items if they are <strong data-start=\"1748\" data-end=\"1784\">defective, damaged, or incorrect<\/strong>. For eligible exchanges, contact us at <a href=\"mailto:info@ghanimaa.com\"><span class=\"header-title username\">info@ghanimaa.com<\/span><\/a> with images of the issue.<\/p>\n<hr data-start=\"1859\" data-end=\"1862\" \/>\n<h3 data-start=\"1864\" data-end=\"1881\"><strong data-start=\"1868\" data-end=\"1879\">Refunds<\/strong><\/h3>\n<ul data-start=\"1882\" data-end=\"2144\">\n<li data-start=\"1882\" data-end=\"1961\">\n<p data-start=\"1884\" data-end=\"1961\">Once we receive and inspect the returned item, you\u2019ll be notified by email.<\/p>\n<\/li>\n<li data-start=\"1962\" data-end=\"2068\">\n<p data-start=\"1964\" data-end=\"2068\">If approved, your <strong data-start=\"1982\" data-end=\"2010\">refund will be processed<\/strong> within 7 business days via the original payment method.<\/p>\n<\/li>\n<li data-start=\"2069\" data-end=\"2144\">\n<p data-start=\"2071\" data-end=\"2144\">Shipping costs are <strong data-start=\"2090\" data-end=\"2108\">non-refundable<\/strong> unless the error was from our side.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2146\" data-end=\"2149\" \/>\n<h3 data-start=\"2151\" data-end=\"2184\"><strong data-start=\"2155\" data-end=\"2182\">Late or Missing Refunds<\/strong><\/h3>\n<p data-start=\"2185\" data-end=\"2221\">If you haven\u2019t received your refund:<\/p>\n<ol data-start=\"2223\" data-end=\"2384\">\n<li data-start=\"2223\" data-end=\"2266\">\n<p data-start=\"2226\" data-end=\"2266\">Recheck your bank or payment provider.<\/p>\n<\/li>\n<li data-start=\"2267\" data-end=\"2335\">\n<p data-start=\"2270\" data-end=\"2335\">Contact your bank\/credit card company (some delays are normal).<\/p>\n<\/li>\n<li data-start=\"2336\" data-end=\"2384\">\n<p data-start=\"2339\" data-end=\"2384\">If still not resolved, contact us at <a href=\"mailto:info@ghanimaa.com\"><span class=\"header-title username\">info@ghanimaa.com<\/span><\/a>.<\/p>\n<\/li>\n<\/ol>\n<hr data-start=\"2386\" data-end=\"2389\" \/>\n<h3 data-start=\"2391\" data-end=\"2415\"><strong data-start=\"2395\" data-end=\"2413\">Return Address<\/strong><\/h3>\n<p data-start=\"2416\" data-end=\"2527\"><em data-start=\"2464\" data-end=\"2526\">Return address will be shared upon approval of your request.<\/em><\/p>\n<hr data-start=\"2529\" data-end=\"2532\" \/>\n<h3 data-start=\"2534\" data-end=\"2554\"><strong data-start=\"2538\" data-end=\"2552\">Need Help?<\/strong><\/h3>\n<p data-start=\"643\" data-end=\"752\">For any return-related questions, click the <strong>\u201cContact Us\u201d<\/strong> button on our website to reach our support team.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Last Update: 27-3-2026 Overview At Ghanima Store, your satisfaction is our priority. If you\u2019re not completely satisfied with your purchase,<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/ghanimaa.com\/ar\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ghanimaa.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ghanimaa.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ghanimaa.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ghanimaa.com\/ar\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":13,"href":"https:\/\/ghanimaa.com\/ar\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":29689,"href":"https:\/\/ghanimaa.com\/ar\/wp-json\/wp\/v2\/pages\/9\/revisions\/29689"}],"wp:attachment":[{"href":"https:\/\/ghanimaa.com\/ar\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}